Escalation Matrix for email
As
customer is most important to us, we completely focused towards the
first-attitude bore by the customer. Apart from that, we also maintain a
standard level of transparency and ethics in running all the business activities
to avoid misunderstanding.
We
make sure that the customers query are attended first and we can solve the same
to the earliest and reduce trouble for them & for this we have unlock every
means of communication to reach our supreme customers. Our main objective is to
suffice the customer by giving personalize service & make them pleased.
If at
all customer is facing any query or complain, they can always write us or email
on
ibt@jhaverisec.com /
jetrade@jhaverisec.com. Also we have made provision for
online support on our website
www.jhaverisec.com
– Online Support. Customer can also follow below mentioned escalation matrix for
fastest resolution of query.
|
Escalation Matrix |
||||
|
Levels & Hours |
Contact Point/Email ID/Phone |
|||
|
Level Of Escalation |
Technical Query |
Account Query |
Technical Escalation |
Business Escalation |
|
Level 1 |
2 hours |
6 hours |
Activation Desk |
Relationship Manager |
|
0265-3071231 |
0265 3071228 / 0265 3071232 |
|||
|
Level 2 |
4 hours |
12 hours |
Asst.Manager -Technical
Helpdesk |
Customer Care Desk |
|
0265-3071205 / 9687410000 |
0265–3071225 /
3071226 |
|||
|
Level 3 |
6 hours |
18 hours |
Sr. Manager - (IT &
System) |
Advisory
Channel Manager |
|
product@jhaverisec.com |
||||
|
0265-3981222 / 9687038383 |
0265–3071224 /
9687699796 |
|||
|
Level 4 |
8 hours |
24 hours |
Mr.Vipul Shah - Sr.VP (IT
& eTrade) |
|
|
0265-3071222 |
||||
|
Mr. Satish Trivedi
(Director) |
||||
|
0265-2226201
/ 9925014676 |
||||